The terms that apply when you use our websites and services.
These terms govern your use of the websites and services of SoftCloud Ltd (“SoftCloud”, “we”, “us”), including softcloudtec.com, trip-hub.com, the TripHub platform and SoftCloud IBE, demo environments, and related support and communications.
SoftCloud Ltd is a company registered in England and Wales (company number 08997807), based in Rickmansworth, Hertfordshire, UK. You can contact us at hello@softcloudtec.com.
You may use our public websites to learn about our products, submit an enquiry, book a demo, or start a registration. You must provide accurate information and must not misuse the sites, attempt to disrupt them, or use them for any unlawful purpose.
Access to TripHub and related products is subject to a separate agreement or order with SoftCloud, including any fees, usage limits and support terms we agree with you. If there is a conflict between these website terms and a signed contract, the signed contract applies to that service.
You are responsible for the accounts you create, including agent and sub-agent users you add, and for travel bookings and customer data you process in the platform. SoftCloud provides software tools. Unless we agree otherwise in writing, you remain responsible for your own GDS credentials, IATA accreditation, PNRs, customer relationships and regulatory obligations as a travel agency.
Demo or trial access is provided so you can evaluate the product. It may use test data or limited functionality, and we may withdraw it at any time.
If you submit a form on our websites or a SoftCloud Facebook or Instagram ad, you agree that we may contact you about TripHub and related services by email, phone or WhatsApp, using the details you provided. You can ask us to stop at any time by replying, using an unsubscribe link, or emailing hello@softcloudtec.com.
The websites, TripHub, SoftCloud IBE, and our branding and content are owned by SoftCloud or our licensors. You may not copy, resell or reverse engineer our software except as allowed by law or a written agreement with us.
Our public websites and demo materials are provided for information. We take care to keep them accurate, but we do not warrant that they are complete or error-free. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under UK law. Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, business or data, arising from your use of the public websites.
Our Privacy Policy explains how we use personal information.
We may update these terms by posting a new version on this page. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer and the law in your country of residence gives you other mandatory rights, those rights still apply.